Client Operations & Scheduling Coordinator

About the Role

We’re looking for a proactive and organised individual to join our team as a Client Operations Coordinator.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving and team management, and can balance client needs with internal coordination. You’ll be the central link between our clients, internal teams, and roster management, ensuring everything runs smoothly and efficiently each week.

Key Responsibilities

• Roster Management: Prepare, review, and finalise weekly client rosters, ensuring accuracy and timely delivery.
• Roster Updates: Handle last-minute changes, shift swaps, or staffing adjustments while keeping all stakeholders informed.
• Client Communication: Act as the primary point of contact for roster and scheduling matters, providing timely updates and solutions.
• Internal Coordination: Collaborate with recruitment, payroll, and operations teams to ensure seamless workflow and communication.
• Follow-up & Accountability: Track progress on roster completion and ensure all updates are confirmed by relevant teams.
• Documentation: Maintain accurate records of client communications, roster updates, and issue resolutions.
• Issue Resolution: Address and resolve scheduling-related concerns quickly, escalating to senior management when required.
• Process Improvement: Identify and suggest ways to streamline roster workflows and enhance client satisfaction.

Who We’re Looking For

• Strong leadership skills to guide the internal after-hours operations team and manage client relationships with adaptability and problem-solving.
• Prior experience in operations coordination, client support, or scheduling (e.g., workforce management or service coordination).
• Excellent communication and follow-up skills in professional English, able to manage multiple priorities and clients confidently.
• High attention to detail with strong organisational and problem-solving abilities.
• Self-motivated and comfortable taking ownership of outcomes.
• Flexible to occasionally work on Saturdays or adjust hours as needed.
• Tech-savvy, with proficiency in Excel/Google Sheets and email management.

Work Schedule

Standard hours: 8:30 a.m. – 5:00 p.m. AEDT
Location: Fully remote.

Why Join Us

You’ll be joining a supportive and collaborative team that values accountability, communication, and initiative. You’ll receive direct training from leadership, have autonomy to manage your work, and enjoy opportunities to grow as the business expands.