Customer Service & Administration Support

Australia

Customer Service & Administration Support

About Us

Chandler Personnel is a leading recruitment business providing temporary and permanent staffing solutions across industries such as manufacturing, warehousing, aged care, dental, and agriculture. With our growing client base, we are looking for a dedicated Customer Service & Administration Support professional to join our internal team.

About the Role

This role combines customer service and administrative support, requiring you to handle inbound and outbound calls, respond to emails, and assist with data entry and reporting. You will play a key role in ensuring smooth communication between our clients, candidates, and internal teams.

Key Responsibilities

• Provide excellent customer service via phone and email, assisting clients and candidates with inquiries.
• Manage high-volume calls and emails professionally and efficiently.
• Perform data entry and maintain records to ensure accurate and up-to-date information.
• Assist with reporting, generating daily and weekly reports as needed.
• Support onboarding and inductions, coordinating schedules and documentation.
• Liaise with internal teams to ensure seamless communication and workflow.

Work Schedule

• Rotating Roster: Shifts will rotate between Morning (AM), Afternoon (PM), and Night shifts.
• Workdays: Flexible roster across the week, including weekends and overnight shifts as required.
• Work Hours: This role follows Australian Time Zones (AEST/AEDT); candidates must be available to work during Australian business hours.

Salary

80,000 LKR – 100,000 LKR per month, calculated at an hourly rate, depending on experience.

Skills & Experience

• Experience in customer service, administration, or call centre roles.
• Professional English with excellent verbal and written communication skills.
• Ability to handle high-volume customer interactions with professionalism.
• Excellent attention to detail and multitasking skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Flexibility to work on a rotating roster, including weekends and overnight shifts.

Requirements

• Own laptop (or desktop with a camera) and a second monitor.
• Reliable internet and backup power/Wi-Fi for uninterrupted work.
• Immediate availability preferred.

Benefits

• Competitive pay
• Work-from-home opportunity
• A dynamic and supportive team environment

If you thrive in a fast-paced customer service and admin role, can work flexible hours, and are comfortable working in Australian Time Zones, we’d love to hear from you!