Operations Support Consultant (After Hours)

Location: Remote | Colombo
Department: Chandler Personnel
Reports to: Client Care Coordinator

About the Role

We are an Australian staffing company looking for a reliable Operations Support Consultant (After Hours) to support our Recruitment and Allocations team.

This role is operational and fast-paced. You will be the key point of contact after hours, handling calls and emails, allocating candidates to shifts, filling urgent vacancies, and keeping our systems up to date.

Strong English communication skills and the ability to stay organised under pressure are essential. This is a remote role, working from home, supporting Australian operations.

Key Responsibilities

• Attend to phone calls and emails from candidates and clients in a professional manner
• Allocate candidates to shifts based on client requests and availability
• Fill vacant shifts by contacting available candidates
• Create placements and update client and candidate records in our systems
• Complete candidate confirmations for client rosters
• Ensure the database is accurate and kept up to date at all times
• Assist Recruiters with reference checks and document follow-ups
• Complete tasks and email requirements in a timely and organised manner
• Provide overall operational support to the Recruitment and Allocations team

Work Schedule

Working days: Saturday and Sunday are mandatory, plus three weekdays of your choice
Hours: Up to 40 hours per week
Roster: Rotating shifts, published two weeks in advance

Weekday Shifts (AEST):

• 4:45 PM – 12:00 AM
• 4:00 AM – 8:30 AM
• 8:30 AM – 5:00 PM

Weekend Shifts (AEST):

• 4:30 AM – 2:30 PM
• 2:30 PM – 12:00 AM

Skills and Experience

• Exceptional written and verbal English (must have)
• Previous experience in administration, operations support, recruitment support, or a similar role
• Confident and professional phone manner
• Strong attention to detail and organisational skills
• Ability to multitask in a fast-paced environment
• Comfortable working with systems, databases, and basic reporting
• Flexibility to work a rotating roster, including weekends

Requirements

• Own laptop or desktop computer (camera required)
• Second monitor
• Reliable internet connection with backup Wi-Fi or data
• Backup power solution
• Available to start ASAP

What We Offer

• Competitive pay: LKR 60,000 – 100,000 per month, depending on experience and hours worked
• Fully remote work (work from home)
• Exposure to Australian operations and recruitment processes
• Supportive team environment with room to grow

If you are organised, dependable, and confident communicating in English, we would love to hear from you.